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Have questions on how to enjoy a virtual festival?

How To Fest

Basics/How to Watch

HOW DO I PLAY THE SCREENING ON MY TV?

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

 

See our detailed instructions for our dedicated Apple TV and Roku apps below.

 

Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

 

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

  • Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
  • Plug the other end of the cable into your laptop’s HDMI out port
  • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
  • Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.
  • Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.
HOW DO I WATCH A LIVESTREAM?

If you’ve ordered a program that includes an on demand title plus a livestream, simply select the livestream from the right sidebar and then click “enter livestream” at the designated time. There is a countdown clock on the livestream window to let you know when it will start. Livestreams are recorded and made available to ticket holders for the duration of the program availability window. 

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When you unlock the screening, you will see an indication of how long you have to start watching below the “watch now” button on the film page. After you’ve started watching the movie, the indication will change to show you how much time is left to finish.

Can I Rewind and Start Over?

Yes, you have complete access to the entire program during your watch window. 

Device/System Requirements

CAN I TEST MY DEVICE'S COMPATIBILITY?

To test your device compatibility, visit Eventive’s free test video and follow the instructions at https://watch.eventive.org/account/play/5f0368a74282a70029055ca8

DEVICE/SYSTEM REQUIREMENTS TO WATCH

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

 

If you have an Apple TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.

CAN I WATCH CONTENT ON MY IPHONE/IPAD?

Yes, you can watch content using Safari on iOS 11.2 or later.

 

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

 

If you have an Apple TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. Detailed instructions are below.

CAN I WATCH CONTENT ON MY ANDROID DEVICE?

Yes, you can watch content using Chrome on Android 6.0 or later. 

If Chromecasting, must have 3rd generation or later Chromecast stick.

 

To Chromecast from a mobile Android device:

  • Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
  • Tap the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

 

To Chromecast from computer:

  • Open the content in the Google Chrome browser.
  • Click the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

NEED MORE HELP?

Eventive's team can assist! For more FAQs, visit their website at https://watch.eventive.org/help. You can also enter their live chat support by clicking the ``launch live support chat`` button at the bottom of their page (https://watch.eventive.org/help). They also have FAQs in other languages on their website.